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Technical Support Offerings

We know Computer Technology and understand the importance of Customer Service!

The founder of Pony Express Tech has over 40 years of business experience and
over 30 years of computer technology experience, including over 6 years of experience working for Apple Inc.
We understand the frustration and know the ramifications associated with computer downtime for both consumers and businesses.
We have the skills, knowledge and experience to resolve your technical issues in a timely manner.

OS X

  • Troubleshooting
  • Installation & Upgrades
  • System Cleanup & Optimization
  • WiFi & Ethernet Connections
  • Networking
  • Multiple User Accounts
  • File Sharing
  • Security & Privacy Settings
  • Printer & Scanner Setup
  • External Hard Drive Setup
  • Connecting Other Devices
  • Desktop Customization
  • Accessibility Settings
  • Keyboard & Mouse

iOS & iOS Devices

  • Upgrading iOS
  • Data backups and restore
  • Configure iCloud
  • Setup & Configure Mail
  • Setup & Configure Calendar
  • Setup & Configure Contacts
  • Setup Photo Stream
  • Troubleshoot 3rd Party Apps

Apple ID & iCloud

  • iCloud Configuration/Troubleshooting
  • Apple ID Account Settings
  • Syncing Data - Contacts, Calendars & Mail
  • Photo Stream
  • iTunes & App Store Purchases
  • Setting Up Family Plan
  • Sharing Data Across Multiple Devices
  • Backing Up Data
  • Find My Phone

Mac Hardware

  • Resolve Issues With 3rd Party Periphials 
  • Isolate Hardware Issues
  • Resolve multiple device connection issues

Airport

Extreme - Express - Time Capsule

  • Setup & Installation
  • Troubleshooting
  • Network Optimization
  • Time Machine Setup

Apple TV

  • Setup / Configuration
  • Network Connections
  • Family Sharing Setup
  • AirPlay
  • Customization

Boot Camp

  • Databackup
  • Partition Creation
  • Installation
  • Troubleshooting
  • Optimizing TimeMachine Backups 

Safari

  • Troubleshooting
  • Malware Removal
  • Privacy & Security Configurations
  • Passwords & Autofill
  • Pluggins & Extensions

Mail - Contacts & Calendars

  • Troubleshooting
  • Synchronization 
  • Customization / Optimization
  • Organizational Strategies
  • Integration with iCloud & Other Devices
  • Data Backup Strategies

iTunes

  • Troubleshooting
  • Home Sharing Setup/Troubleshooting
  • Remote Speaker Setup
  • AirPlay Setup
  • Stream Photos To Home Theater System
  • Syncing with iPhones, iPads & iPods

Pages - Numbers & Keynote

  • Installation / Troubleshooting
  • iCloud Integration
  • Data Storage Strategies
  • MS Office Compatibility
  • Sharing Documents Across Platforms

Photos - iMovie & Garageband

  • Troubleshooting
  • Customization
  • Configuring iCloud Photos
  • Data Backup Strategies

We're All About The Customer Experience

Regardless of whether you’re a computer wiz experiencing technical issues you can’t resolve or
a retired senior citizen trying to send your first email, you can count on Pony Express Tech to treat you respectfully,
take the time to learn about your technology needs, and present solutions in a clear, concise manner that makes sense.